Terms & Conditions

Last updated: December 1, 2025

These Terms of Service (“Terms”) govern your access to and use of the Felrio website, mobile site, and other online services (collectively, the “Site”) operated by Felrio (“Felrio,” “we,” “us,” or “our”).

By accessing or using the Site, creating an account, or purchasing products, you agree to be bound by these Terms. If you do not agree, you must not use the Site.

1. Eligibility

1.1 Minimum Age

You must be at least 13 years old to use this Site. If you are under 18, you may use the Site only with the involvement of a parent or legal guardian.

1.2 Account Responsibility

When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. Purchases, Orders & Pricing

2.1 Product Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Change product descriptions

  • Refuse service to anyone

2.2 Pricing

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices may change at any time without notice.

  • Taxes, shipping, and handling charges are calculated at checkout.

2.3 Order Acceptance

Your order is an offer to purchase. We may accept or cancel any order at our discretion, including after confirmation, due to:

  • Product unavailability

  • Payment issues

  • Pricing errors

  • Suspected fraud

If an order is cancelled after payment, the amount will be refunded.

2.4 Billing Information

You agree to provide accurate billing and contact details and update them as required.

2.5 Promotions

Promotional offers and discount codes:

  • May be subject to separate terms

  • Are usually limited to one per order

  • Cannot be exchanged for cash

  • May be modified or withdrawn at any time

3. Shipping, Risk of Loss & Returns

3.1 Shipping

  • We ship to locations listed on the Site.

  • Shipping times are estimates only.

  • Delays caused by courier partners or external factors are not our responsibility.

  • Risk of loss passes to the customer once the product is handed to the shipping carrier.

3.2 Returns & Exchanges

Returns and exchanges are governed by our Return & Refund Policy, which forms part of these Terms.

General conditions:

  • Items must be unworn, unwashed, and undamaged.

  • Tags must remain attached.

  • Return requests must be made within the specified return window.

3.3 Damaged or Incorrect Orders

If you receive a damaged or incorrect item, contact us within a reasonable time after delivery.

4. Use of the Site

4.1 License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Site for personal, non-commercial purposes.

4.2 Prohibited Uses

You agree not to:

  • Use the Site for unlawful purposes

  • Violate any laws or regulations

  • Infringe on intellectual property rights

  • Introduce viruses or harmful code

  • Attempt unauthorized access to systems or data

  • Use automated tools to scrape or collect data

We may suspend or terminate your access if you violate these Terms.

5. User Content (Reviews, Photos, Comments)

5.1 License to Use Content

If you submit reviews, photos, videos, or other content (“User Content”), you grant Felrio a worldwide, royalty-free, transferable license to use, reproduce, publish, and display the content for business and marketing purposes.

5.2 Responsibility

You confirm that:

  • You own or have rights to the content

  • The content is accurate

  • It does not violate any law or third-party rights

5.3 Moderation

We may remove or refuse any User Content at our discretion.

6. Intellectual Property

All content on the Site, including:

  • Logos

  • Images

  • Text

  • Designs

  • Graphics

Is owned by Felrio or its licensors and protected by applicable intellectual property laws.

You may not copy, reproduce, or use any content without written permission.

7. Third-Party Services

The Site may include links to third-party websites or services. We are not responsible for their content, policies, or practices.

8. Privacy

Your personal information is governed by our Privacy Policy. By using the Site, you consent to the collection and use of your information as described in that policy.

9. Email & SMS Communications

9.1 Email Marketing

By providing your email and opting in, you agree to receive:

  • Product updates

  • Promotional offers

  • Brand announcements

You may unsubscribe at any time using the link in the email.

9.2 SMS Messages

If you opt in to receive SMS messages:

  • You consent to receive promotional and transactional messages.

  • Message frequency may vary.

  • Standard message and data rates may apply.

  • You may opt out at any time by replying STOP.

10. Accuracy of Information

We do not guarantee that all information on the Site is accurate, complete, or current. We reserve the right to correct errors and update information at any time.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all products are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

We do not guarantee:

  • Continuous or error-free operation

  • Complete accuracy of information

  • That defects will be corrected

12. Limitation of Liability

To the fullest extent permitted by law, Felrio and its affiliates will not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Any damages arising from use of the Site or products

Our total liability will not exceed the amount paid by you for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Felrio and its affiliates from any claims, damages, or expenses arising from:

  • Your use of the Site

  • Your violation of these Terms

  • Your User Content

14. Termination

We may suspend or terminate your access to the Site at any time if:

  • You violate these Terms

  • We suspect fraudulent or unlawful activity

15. Dispute Resolution

15.1 Informal Resolution

You agree to contact us first to attempt to resolve any dispute informally.

15.2 Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

16. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the Site means you accept the updated Terms.

17. Contact Information

Felrio
Email: felrio.help@gmail.com
Phone/WhatsApp: +91 9354249727