We accept returns and exchanges on all orders within 14 days of delivery, provided the item is unworn, unwashed, and free from any damage or blemishes. Items that have been washed or damaged will not be eligible for return or exchange. Due to hygiene reasons, socks and undergarments cannot be returned or exchanged.

Refunds can be issued to the original payment method (a handling fee will apply) or as store credit (no fee). We reserve the right to reject or adjust returns if items are not received in their original condition. If the requested replacement item is out of stock at the time of processing, store credit will be issued instead.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

We first we would like to sincerely apologize if you’ve experienced this issue—although it’s extremely rare, we understand how frustrating it can be.

Please double-check your confirmation email to ensure that the item you received does not match what was on the confirmation.

If the item received is incorrect, please email our support team at  felrio.help@gmail.com with the following information:

• Order Number
• Photo of the incorrect item, clearly showing the size and the packaging it came in

Once we receive this information, we’ll send you a free return label and promptly ship out the correct item.

We completely understand how frustrating it can be to receive a delivery notification only to find no package in sight. While it may seem unusual, carriers sometimes mark packages as "delivered" prematurely, with the actual delivery occurring later. We’ve seen this happen often, though there’s still no clear explanation for why it occurs.

Here’s what we recommend:

• Please allow 2 business days from the marked delivery date. In many cases, the package arrives during this window.
• During that time, we also suggest checking around your property, with neighbors, or even asking your mail carrier if they’ve seen the package.

If it’s been more than 2 business days and the package still hasn’t arrived, feel free to reach out to us at felrio.help@gmail.com or further assistance.

You can contact us via WhatsApp or email.

Contact Us:

Phone / WhatsApp: 8882958887 (Available 11 AM – 7 PM IST)

Email: felrio.help@gmail.com

Customers can cancel their own order within 5 minutes of placing it directly from the confirmation page.

If more than 5 minutes have passed, we recommend contacting our support team as soon as possible. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and cancellation may not always be possible.

Contact Us:

• Phone: 8882958887 (Available 11 AM – 7 PM IST)
• Email: felrio.help@gmail.com