Please contact us with your order details, and our team will help you with the return process.

WhatsApp: +91 88829 58887
Email: felrio.help@gmail.com

We offer free shipping across India on all prepaid orders.

For Cash on Delivery (COD) orders, a shipping fee of ₹99 applies.

If you wish to change your order, please send an email to hello@release.com. Our team will review your request and determine what modifications can still be accommodated. We strive to assist you as much as possible to ensure your satisfaction.

We ship all orders from Delhi.

• Delhi and nearby cities/states: Delivery typically takes 1–3 business days.
• Rest of India: Delivery typically takes 3–5 business days.

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

We first we would like to sincerely apologize if you’ve experienced this issue although it’s extremely rare, we understand how frustrating it can be.

Please reach out to us as soon as possible as we do have a 7 day notice policy and may not be able to assist past time time period from delivery of your package.

Please double-check your confirmation email to ensure that the item you received does not match what was on the confirmation.

If the item received is incorrect, please email our support team at Felrio.help@gmail.com  with the following information:

• Order Number
• Photo of the incorrect item, clearly showing the size and the packaging it came in

Once we receive this information, we’ll send you a free return label and promptly ship out the correct item.