Returns and Exchanges

Return & Exchange Policy (India Only)

Customer satisfaction is important to us. If your purchase doesn’t work out, we accept returns and exchanges under the conditions below.

Eligibility

  • Returns and exchanges are accepted within 14 days of delivery

  • Items must be unworn, unwashed, with original tags attached

  • Items must be free from damage, stains, or blemishes

  • Washed, worn, or damaged items are not eligible

  • Socks and undergarments are non-returnable due to hygiene reasons

Return Options

Exchange (Free Return Shipping)
If the size or color doesn’t fit, you may exchange it for another size, color, or product.
Exchanges are subject to availability at the time your return is processed.

Store Credit (Free Return Shipping)
Store credit can be used on future purchases and does not expire.

Refund (Handling Fee Applies)
Refunds to the original payment method may include a handling fee.
Original shipping charges are non-refundable.

Important Information

  • Returned items are inspected upon arrival

  • If an exchanged item is out of stock, store credit will be issued

  • Items not in original condition will be rejected and not processed

  • Returns not compliant with this policy may be refused

  • Excessive or abusive return behavior may result in restrictions

  • Each order must have a separate return request

You will receive an email once your return or exchange is processed.

Order Cancellation

Orders can be cancelled before shipping only.
For cancellations, contact us as soon as possible on WhatsApp.

Contact Details

WhatsApp / Phone: 9354249727 (9 AM – 7 PM IST)
Email: felrio.help@gmail.com